"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"
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Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.
Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.
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Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.
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